Charge an appropriate amount for postage. When you mark an order as dispatched, the buyer will receive a notification. Remember that you may only mark an order as dispatched after you actually have dispatched it. Mark the order as dispatched when you dispatch it, or use a postage label purchased on Etsy, which automatically marks your order as dispatched. Dispatch to the address listed on the Etsy receipt.į. We know that delivery and customs regulations can be tough to read, so check out these Help articles on international delivery using United States Postal Service (USPS), Canada Post, Royal Mail, Australia Post, Global Postal Delivery, Shiprocket Delivery Partners, and Yakit Delivery Partners.Į. Comply with all local and international delivery and customs regulations.
Etsy orders update#
Before you update your processing time for a specific order, you must first obtain your buyer’s consent.ĭ. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Dispatch items promptly after they are sold.
Specify your postage costs and processing times in your listings.Ĭ. Provide an accurate "dispatches from" address.ī. If you're using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.Ī. Sellers are responsible for packaging and dispatching their sold items to buyers. By opening an Etsy shop, you're agreeing to this policy and our Terms of Use. This policy is a part of our Terms of Use. This Delivery Policy explains your delivery obligations as a seller and your rights and responsibilities when using Etsy’s postage labels services. Add a note to the buyer explaining the new ship by date.Etsy offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely.The new date must be within three weeks of the original “ship by” date. Find the transaction you want to change.To update the “ship by” date for an existing order: You can edit the “ship by” date once, as long as the original "ship by" date hasn't passed, and the buyer has agreed to the new date.
Etsy orders how to#
How to update the “ship by” date for an order You can edit the processing time for an item using these same steps.
How to set the processing time for an item If the buyer places an order for multiple items and one doesn't have a processing time, then the whole order won't show a "ship by" date, even if other items in the order do have processing times. If you don’t specify a processing time for an item, the buyer won’t see a "ship by" date during the checkout process. The “ship by” date for this order is September 6.
This is the date at the end of the longest processing time for an order.įor example: your processing time for an item is 3-5 days. The “ship by” date is the date that you commit to ship an order to the buyer. The processing time also affects when the buyer can open a case about an order and when they can leave a review. If an order is already made, the processing time is the amount of time you need to package the item and bring it to the shipping service. If an order is custom, this will include the amount of time it takes to create the custom item. The processing time helps set expectations with buyers before purchasing an item, and accurate processing times help you reliably ship your orders. The processing time is how much time you need to get an order ready to ship. If a “ship by” date falls on a holiday, you can update the date once per order. Processing times and “ship by” dates are determined using business days and don’t include weekends, but may include holidays.
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